I’ve spent more than three years working right in the thick of US Healthcare Revenue Cycle Management. Most of my days revolve around insurance verification, medical billing, and wrangling with denials and rejections—whether it’s commercial or government payers, I’ve seen it all.

I dig into claim denials, figure out what’s going wrong, and jump in to fix things fast. I’m hands-on with everything from checking patient eligibility, breaking down benefits, reviewing claims before they go out, and keeping the conversation going with payers to get claims paid.

On top of the day-to-day, I’ve gotten pretty sharp at spotting patterns and trends in the data—why claims get denied, how payers behave, and where our own processes trip up. I lean on tools like Power BI and Excel to pull the numbers together, slice and dice the data, and lay it out so everyone can see what’s working (and what’s not). That way, we make smarter decisions and keep things running smoother.

I’m used to working with strict SLAs, making sure every box is checked for quality and compliance, and teaming up across departments to hit our goals. Plus, with a background in Lean Six Sigma, I love finding ways to cut out the waste and help the team do things better, one process at a time.